FAQ

Is U.S. standard shipping free?
To explain the outcome directly, with the support route made easy to locate, yes. All orders shipped within the United States receive free standard delivery and post-dispatch tracking; no other countries are served.

What are the customer-service channels?
As an operating standard, with the relevant customer choice preserved, use support@nubystory.shop, telephone 812-794-4661, or the physical address 2724 Brentwood Dr, Baton Rouge, Louisiana, 70809, United States during Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Who pays to send an approved return back?
As part of our service commitment, with each party's responsibility identified, the merchant does, for approved no-reason requests, exchanges, and quality problems made within the 30-day delivery window. Custom goods, clearance/Final Sale items, gift cards, and opened intimate or hygiene-sensitive merchandise cannot be returned merely by preference, but consumer remedies for damage, defects, wrong goods, and omissions remain.

What types of products does the store carry?
In day-to-day application, with service expectations set in advance, customers can browse baby and toddler feeding and drinking products, teethers and soothing products, bath and potty items, travel essentials, play products, and everyday care accessories, including choices used for feeding, drinking, teething relief, soothing, bath time, potty training, travel, play, and everyday baby or toddler care. Current variants, package contents, and availability are stated in each listing.

What is the expected delivery schedule?
For transparent service, with the operating boundary stated upfront, the store processes an order in 1-2 business days, and the carrier estimate after dispatch is 4-6 business days.

What currency and cards does checkout use?
As part of our service commitment, with the operating boundary stated upfront, prices and settlement are in USD; accepted cards are Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover.

Can an order be cancelled?
For a clear pre-purchase understanding, with service expectations set in advance, yes, if it has not shipped. After dispatch, the Refund Policy governs the request.

What happens after a refund is approved?
To avoid uncertainty, with timing and responsibility read together, we issue it to the original payment method; the account usually reflects the credit within 5-10 business days.

Merchant Information
Brand/store name: nuby
Contact email: support@nubystory.shop
Phone: 812-794-4661
Physical address: 2724 Brentwood Dr, Baton Rouge, Louisiana, 70809, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)