Shipping Policy

To make the process transparent, with service expectations set in advance, we ship exclusively within the United States, with no standard-shipping charge on any U.S. order. A tracking number is issued when the parcel leaves fulfillment.

Within this policy, with the store's obligation made direct, order preparation normally takes 1-2 business days, excluding weekends and U.S. public holidays. Carrier transit is estimated at 4-6 business days after dispatch.

As the applicable store rule, with the customer action presented plainly, tracking is sent to the checkout contact information. Customers should provide a complete, accurate address and report a needed correction immediately, although an address change cannot be guaranteed after fulfillment begins.

As part of our service commitment, with the decision path easy to follow, weather, carrier interruptions, peak-volume conditions, address problems, or other events outside reasonable control can extend an estimate.

As a practical matter, with the sequence of events made clear, a pre-shipment cancellation can be requested, while post-shipment requests follow the Refund Policy. We assess and collect taxes as required by law.

Shipping and tracking assistance: support@nubystory.shop or 812-794-4661, Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Merchant Information
Brand/store name: nuby
Contact email: support@nubystory.shop
Phone: 812-794-4661
Physical address: 2724 Brentwood Dr, Baton Rouge, Louisiana, 70809, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)