Refund Policy

For an informed purchase, with the controlling condition called out, after receiving an order, a customer may request either a no-reason return or an exchange for 30 days.

For clarity, with the available remedy stated clearly, contact support@nubystory.shop before sending merchandise back. When the request is approved, nuby covers return transportation through a prepaid label or an equivalent free method, whether the approved reason is preference, exchange, damage, defect, wrong-item delivery, or a missing item.

For a straightforward customer experience, with timing and responsibility read together, we cannot accept a preference-based return for custom merchandise, clearance or Final Sale goods, gift cards, or opened intimate and hygiene-sensitive products. Quality failures, transit damage, wrong items, missing items, and rights that cannot legally be waived remain protected.

In plain terms, with the commercial term stated precisely, use the provided instructions to send eligible goods safely, retaining original components and packaging where reasonably practicable. An approved credit is released to the original form of payment after inspection and generally reaches the account within 5-10 business days.

As an operating standard, with the governing store practice identified, contact us promptly to cancel before fulfillment ships. A dispatched order is instead handled through the return terms stated here.

Authorized return address: 2724 Brentwood Dr, Baton Rouge, Louisiana, 70809, United States

Refund and exchange support: support@nubystory.shop or 812-794-4661, Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Merchant Information
Brand/store name: nuby
Contact email: support@nubystory.shop
Phone: 812-794-4661
Physical address: 2724 Brentwood Dr, Baton Rouge, Louisiana, 70809, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)